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Frequently Asked Questions

How will I access Questions & Answers Product?
Pass4sure Question & Answer products are formulated in form of PDF or ZIP. This can be downloaded from member area, and used on your local PC or Mobile or iPAD . It gives real exam environment and enables you to read exam questions one by one, see correct answers and explanations. .

How long is my product Valid?
Product is valid for 90 days from the date of purchase. After this Duration the Expired product will no longer be accessible but it can be renewed from members area.

What format is used for Study Guides?
Study Guides can be access as PDFs and downloaded on computer.

Can I try the Demo before purchasing your tests?
Yes, we have Demos available for all exams.
Download Samples from here.

What does your Q&A with explanations entail?
Our Question & Answer with explanations contain exam questions with the most accurate answers. Explanations are provided for all the options so it helps you to understand why a specific Answers option is correct or incorrect. More information about available Q&A can be found on our products page.

Do all Questions & Answer include explanations?
No. Our goal is to provide explanations to our entire set of products but currently we are offering this feature for only the Exams that have high demand in Certification Market.

Are your updates free?
Yes, Updates are provided free of cost for 90 days from date of original product purchase. Once the product has expired (90 days have passed, without renewing) the product(s) will be removed from the Member's Area.

How often are your products updated?
Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our study materials to accurately reflect the Current Exams.

My Product had before a lot of questions but their number has decreased a lot after this update. What is the reason behind this?
Officialcerts.com always ensures that you study only the Questions that are necessary for Exam so Product Teams keeps of changing the Number of Questions in updates.

Do you offer Package Membership?
No, We no more offer package memberships, but the previous members are only allowed to continue their membership of 2500 exams, they can update your account paying annual maintenance fee every year which is $99.

Purchasing a Product

How do I purchase the products?
All you need to do is choose the product, select them and add to cart. Them finally proceed to payment using any of the available Payment options.

How long will it take for the products to be delivered to me?
You can Access the Products right after purchase. Usually it takes no longer than several minutes.

I am not sure if my payment was successful or not?
You will receive a confirmatory E-mail from processing company I you credit card was charged successfully for the Exam Purchase.

The system does not accept my credit card. What should I do?

  • Please fill in all fields in the "credit card payment" form
  • Double check, or re-enter your credit card and billing information.

If you continue to have difficulties, please call your Bank to confirm if your card can be used for online purchase. You can also contact our live support representative or send us email at support@officialcerts.com for further assistance in payment.

I don't have a Credit Card is there any other way I can pay for my Purchase?

Don't Worry there are several ways to pay for our products. Options are available for PayPal, Bank Wire Transfer and by Check also..
E-mail support@officialcerts.com of you need assistance with payment.

Is my Credit Card Information Secure at your site?
Absolutely. In fact we never see your personal information regarding payment. The information goes directly through payment processor. The processor checks the information provided, verifies the card, and then redirects you back to our website with an approval or decline.

Do you share your customer information database with any third parties?
We respect your right to privacy and therefore we will never share any information with third-parties. The only email you will receive will come from us. You can select your account to be included/excluded in our mail list from Member's Area.

Do I receive a receipt?
Yes, you receive an order confirmation e-mail for every purchase. The order confirmation e-mail is your receipt.

How do I download purchased Product?
Here is the procedure to download your product:

  • Go to http://www.officialcerts.com/signin.asp
  • Log in using the Username and Password.
  • You will be able to see your purchased products in member area where download option is available .

How long does it take for you to respond to my emails?
Our Professional Support Team is always working with enthusiasm for Customer Satisfaction. So most emails are answered within 24 hours.

I and my friend want to prepare same exam, can we use single account?
No, It is single user license. You have to purchase individual license to download products.

We need account for our company, is there any volume licensing scheme available?
Yes. For corporates, we offer volume membership. You will be provided multiple accounts or you can have single account with multiple user activation. Your IP flexibility will be activated so that multiple members can login at a time.
Contact sales@officialcerts.com for corporate licensing.

Do you share or release my information with anyone?

Absolutely not. Officialcerts is dedicated to your privacy. Since we only have your email address, even our employees do not know your details. Officialcerts.com also does not share any private information with any party. Also, Officialcerts.com is only provided email and order reference number by Payment Processor. Payment information has been kept secret by bank.

I've forgot my Password . What do I do?

Click here to have your password emailed to you.

My login is not working, I am receiveing an error page?
Our IP security is automated. You have shared your login information with someone that caused your login to block for limited or unlimited time. Therefore, do not share you private login information with anyone at any share place like forum, email, website etc.

I didn't received my login information yet. What is matter?
Our login activation system is automated. It takes couple of minutes to prepare member's login. If you did not received your login information, contact support@officialcerts.com and provide your Order Reference Number, our support team will be pleased to activate your login manually or they will provide you acurate information regarding your Order.

I have another question not answered here, how can I get an answer to it?
To contact Support click here

 
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